Find answers fast, or reach a real person if you're stuck.
Quick answers to the most common questions about orders and delivery.
⚡How long delivery takes and what we need from you to fulfil an order.
💸What happens if something goes wrong with your order.
💳Accepted payment methods, wallet balance, and discount codes.
🛡️Why we only ever ask for your in-game UID — never your password.
💬Check the status of an existing conversation with our team.
We confirm payment instantly.
Your in-game ID is checked against our supplier.
FrostStars land in your Furnace, usually within 15 minutes.
We accept major cards, PayPal, and FrostStars Wallet balance (top up once, spend across multiple orders). Have a discount or promo code? Enter it at checkout before completing your order — codes cannot be applied retroactively to a completed order.
We only ever ask for your public in-game UID (and optionally your in-game name to help us verify) — never your Whiteout Survival password or any account credentials. Anyone asking for your password is not us. Using our service does not violate the game's terms of service for top-ups.